Shipping Policy

Orders are processed within 24 hours and are processed in the order in which they are received.

    *Residents of Alaska & Hawaii, please call us at (605)348-2358 for a shipping quote

Orders are shipped via FedEx, UPS, USPS, and various freight handlers.   All orders are shipped via the most cost-effective and time-efficient carrier.

Some orders are sent directly from the manufacturer or distributor. If your order is sent in multiple boxes or from multiple locations, you will not be charged extra.

Once you’ve placed an order, it will be processed for shipping within 24 hours. Transit time will begin when your order is shipped.

     *Most orders will arrive within 3-5 business days.

     *Special order items and freight orders will arrive within 5-14 business days.

Tracking information will be sent to your email. If your shipment is late or did not arrive, please call us at (605)348-2358.

Signature may be required on large orders or high value items.

If a shipment is returned for any reason other than damage, you will be responsible for return shipping cost, as well as a 25% restocking fee.

Please inspect shipments for damage immediately. Damage must be reported to the carrier with 24-48 hours, or the Carrier Claim Limit may expire.

Freight shipments must be inspected for damage at the time of delivery. Damage must be noted with the delivery driver.

Please call us at (605)348-2358 as soon as any damage is discovered.

Orders will be shipped in discreet boxes. Pallets will be wrapped in black.

Large orders may be shipped using a Freight Carrier, which requires a forklift. If you do not have a forklift available, please be sure to select “liftgate service” during check-out. Failure to do so may result in additional shipping charges if the carrier must return with a liftgate.

How To Grow is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please call the carrier immediately.

Your satisfaction is our priority. If you have any questions or concerns about shipping, please call us at (605)348-2358

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