Return Policy

Grower’s Satisfaction Guarantee

 

Your satisfaction is our priority. If you are unhappy with your purchase, please call us at (605) 348-2358 or email us at support@h2gsupply.com. Our 30-day grower’s satisfaction guarantee allows all acceptable items to be returned within 30 days of the purchase for a full refund as long as the item is in new/unused condition. We are unable to accept returns on the following products: lightbulbs, nutrients or other liquids, soils & medias, and trim equipment. Special order items (items shipped directly from the manufacture, or distributor warehouse) may not be accepted for return. A 20% restocking fee will be applied to all returns outside the 30-day guarantee. After 90 Days from the date of purchase no items will be valid for return. 

Proof of Purchase is required for all returns. Proof of purchase can include a receipt, invoice, email confirmation, or account history showing previous purchase. We track all purchases in your account online and in store. If you cannot find your copy of the receipt or email, contact us and we will help to verify the purchase history if needed. If you are unsure if your item qualifies for return or replacement, contact us! We are here to ensure our customers growing success in every way possible.

Defective products purchased in store and online will be replaced by How To Grow under our Honoring Manufacturers Warranty policy. Please contact us about defective products as soon as possible. Upon verification of the defective product the item will approved for immediate replacement or refund. In-store this will happen at the time of return. Online customers will receive a free return shipping label. Upon verification of the item being shipped, the replacement item will be sent or refund issued. Refund processing takes 3-5 business days to appear in your account. Items that have been damaged due to customer negligence cannot be returned.

Online Orders

Please inspect packages upon arrival. If the package is clearly damaged when the carrier drops of the package, please do not accept the package and ask for it to be returned to sender. If a damaged package is delivered, take photos and a detailed description of the damage(s) including pictures of the shipping box with label present and damaged items from inside the box. Any shipping damage must be reported within 48 hours or else the Shipping Carrier Claim Limit may expire. Damaged shipments will be replaced by How To Grow when reported within 48 hours of receiving the package. 

All returns must be approved by the How To Grow Corporation before a return shipment is sent or a refund issued. Call (605) 348-2358 or email support@h2gsupply.com for return approval and confirmation. Customer pays return shipping on all undamaged items. A 20% restocking fee may be applied to all returns outside the 30-day growers satisfaction guarantee. After 90 Days from the date of purchase no items will be valid for a return. Returns must be in original packaging, in new condition, with all original parts, paperwork, and accessories. Your refund will appear in your account 3-5 days after your return arrives at the shipping destination. 

Send return packages to 399 E Watts Ln. Rapid City, SD 57701. All returns must be approved with a Return Confirmation before being sent. Returns will not be accepted without Return Confirmation Number and Proof of Purchase. Items sent without confirmation will not be replaced or refunded.

QUESTIONS?

If you have any further questions about our return policy or grower’s satisfaction guarantee, please contact us at support@h2gsupply.com or call us at (605) 348-2358