These terms and conditions (the “Terms and Conditions”) govern the use of H2gsupply.com (the “Site”). This Site is owned and operated by How To Grow Corporation. This Site is an e-commerce website. By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT
IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
All content published and made available on our Site is the property of How To Grow Corporation and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Harass or mistreat other users of our Site;
Violate the rights of other users of our Site;
Violate the intellectual property rights of the Site owners or any third party to the Site;
Hack into the account of another user of the Site;
Act in any way that could be considered fraudulent; or
Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Users may post the following information on our Site:
Photos;
Videos; and
Public comments.
By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
When you create an account on our Site, you agree to the following:
These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site:
Hydroponic and organic gardening supplies.
The following services are available on our Site:
Production Consulting Services.
The services will be paid for in full when the services are ordered. These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Payments
We accept the following payment methods on our Site:
Credit Card;
PayPal; and
Debit.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Orders are processed within 24 hours and are processed in the order in which they are received.
Orders are shipped via FedEx, UPS, USPS, and various freight handlers. All orders are shipped via the most cost-effective and time-efficient carrier or the select method at check out.
Some orders are sent directly from the manufacturer or distributor. If your order is sent in multiple boxes or from multiple locations, you will not be charged extra.
Once you have placed an order, it will be processed for shipping within 24 hours. Transit time will begin when your order is shipped.
*Most orders will arrive within 3-5 business days.
*Special order items & freight orders will arrive within 5-14 business days.
Tracking information will be sent to your email.
If your shipment is late or did not arrive, please call us at (605)348-2358.
Signature may be required on large orders or high-value items.
If a shipment is returned for any reason other than damage, the customer will be responsible for return shipping cost, as well as a 25% restocking fee.
Please inspect shipments for damages immediately. Damage must be reported to the parcel carrier within 24-48 hours, or the Carrier Claim Limit may expire.
Freight shipments must be inspected for damage at the time of delivery. Damage must be noted on the delivery sheet with the delivery driver. We cannot accept a damage claim that has not been noted with the delivery driver.
Please call us at (605)348-2358 if any damage is discovered.
Parcel orders will be shipped in discreet packaging. Pallet orders will be wrapped in black to conceal contents.
Large orders may be shipped using a Freight Carrier, which requires a forklift. If you do not have a forklift available, please be sure to select “liftgate service” during check-out. Failure to do so may result in additional shipping charges if the carrier must return with a liftgate.
How To Grow is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please call the carrier immediately. Carrier info can be found in the confirmation email you received with tracking information.
Your satisfaction is our priority. If you are unhappy with your purchase, please call us at (605)-348-2358 or email us at supply@h2gsupply.com
We are unable to accept returns on the following products: lights and lightbulbs, nutrients or other liquids, soils & growing medias, trim equipment, beneficial insects, or special orders.
A 25% restocking fee may be applied to all returns.
Non-defective products purchased in-store may be returned within 30 days, in original packaging, in new condition, with all original parts, paperwork, and accessories.
Defective products purchased in-store may be replaced by How To Grow or may need to be returned to the manufacturer for replacement. Warranty time limits vary, so please contact us about defective products as soon as possible.
Online Order Returns:
All returns MUST be approved.
Call (605)348-2358 or email support@h2gsupply.com for return approval and confirmation
Please inspect your order upon arrival. Any damage must be reported within 48 hours, or the Shipping Carrier Claim Limit may expire. Photos and a detailed description of the damage(s) are required. Damaged shipments will be replaced.
Non-defective products purchased online may be returned within 30 days of receiving your shipment. Returns must be in original packaging, in new condition, with all original parts, paperwork, and accessories. Your refund will be issued 3-5 days after your return arrives at the shipping destination. Shipping and/or restocking fees may apply.
Defective products purchased online may be replaced by How To Grow or may need to be returned to the manufacturer for replacement. Warranty time limits vary, so please contact us about defective products as soon as possible.
If you are unsure if your item(s) qualify for return or replacement, contact us! We are here to ensure our customers’ growing success in every way possible.
*Returns will not be accepted without Return Confirmation Number and Proof of Purchase*
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
How To Grow Corporation and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the Site.
Except where prohibited by law, by using this Site you indemnify and hold harmless How To Grow Corporation and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of the State of South Dakota.
Subject to any exceptions specified in these Terms and Conditions, if you and How To Grow Corporation are unable to resolve any dispute through informal discussion, then you and How To Grow Corporation agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and How To Grow Corporation. The costs of any mediation or arbitration will be paid by the unsuccessful party. Notwithstanding any other provision in these Terms and Conditions, you and How To Grow Corporation agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Please contact us if you have any questions or concerns. Our contact details are as follows:
(605) 348-2358
Support@h2gsupply.com
399 E Watts Ln. Unit F. Rapid City, SD 57701
You can also contact us through the feedback form available on our Site
Supporting successful crops since 2020. Feel free to contact us during our store hours if you have any questions or want to know more.
We look forward to helping your garden thrive for many years to come!
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